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  • January 26, 2022 09:30
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January 26, 2022 09:30
Is there an arrangement for shops that do not respond in any way to orders and subsequent emails?

I now have orders outstanding at several shops, to which I receive no response at all. And I'm not talking about a few days but about weeks or even months. They have received several emails from me asking if and when this will be handled, but they have not responded either.
One shop did respond, but apparently hasn't got around to completing an order from three months ago (!) yet.
What should I do with this? And what is being done about these kind of 'ghost sellers' who apparently left with the northern sun?

Thanks and regards
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  • 7 messages
  • January 26, 2022 11:27
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January 26, 2022 11:27

often I have the same problem
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  • January 26, 2022 12:58
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January 26, 2022 12:58
This is indeed annoying and especially if they are "active" but do not process your order. Before placing an order, take a look at the feedback to see if they have recently received feedback regarding deliveries. Not ideal, but gives an indication.
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  • January 26, 2022 13:03
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January 26, 2022 13:03
An indication 'Last use on dd/mm/yyyy' on someone's Profile would be much wiser. Someone who hasn't done anything on LD for 12 months, you know enough about that.
But ... that doesn't exist (yet?)

Put as many red signals as possible (negative feedback) if someone shows no sign of life on orders after several months. The question is whether you can place a rating on an order that has not received a response (invoice).

Rene
1. Can you provide feedback on a purchase with status 'Ordered' over time?
2. Is it possible to remove the shops with 3 red dots in a row  (from different buyers) as the last evaluation, and to automatically place those shops on inactive? The shop manager can then respond or, if it suits better, get the shop back on the air.
Whoever no longer visits LD will no longer activate that shop, no longer attract potential buyers. Avoid further annoyance.
3. can you detect shops where the last three lines have remained on 'Ordered' for a period older than 3 months?
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Helv
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January 26, 2022 13:13
Raoul62 good suggestions. I haven't ordered much yet (too busy inventorying what I have), but of those few orders I already have 1 store that does not respond to the order and not to reminders. Too bad there were some nice stamps in between.

Rene I noticed in the stamp shops that the average age is quite high. Maybe 'stupid', but a mechanism is needed that automatically shuts down the store after a while in the event of death. If I drive into the proverbial tree tomorrow, no one will even think of reporting it here.

Is it possible to remove an order from a "ghost" shop?


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Rene
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January 26, 2022 16:20
It is indeed very annoying when a seller does not respond to an order vergetenboek 

You can always leave feedback anyway so that other buyers are warned, but apart from that we should indeed think about whether we can detect that a shop is no longer processing orders.

Maybe it is good to first note that when this platform such as LastDodo was relaunched, about a year and a half ago, every user had to confirm his account by choose a new password. If you did not do that as a seller, your shop would remain closed. So sellers were still active about a year and a half ago at the latest.

There can be several things at play. What sometimes happens is that a seller marks an email from us as spam, whether by accident or not. He or she will not receive any further emails.



1. Can you provide feedback on a purchase with status 'Ordered' over time?

Raoul62  Yes, you can always give feedback one week after placing your order. Even if there is no response.



An indication 'Last use on dd/mm/yyyy' on someone's Profile would be much wiser.

In terms of user privacy, that's not ideal...



3. can you detect shops where the last three lines have remained on 'Ordered' for a period older than 3 months?

The tricky part is that not every active shop changes the status (always).
But maybe we could do something here with that you then have to confirm that you are still active at some point, to prevent you from shop will be closed.

We're going to think about it.
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January 26, 2022 17:12
Do not close, just set it to 'not active'. Which you as a user can also set yourself.
Suppose, for example, that due to an accident (or other disaster such as fire) the shop owner is not able (or has the possibility) to go 'online' for a while. What a wonderful service from LD when the shop is neatly placed on 'inactive' as soon as the 'negative wave' starts to take on large proportions.
Once the person behind that shop is back in the position to log on to LD can then decide for itself whether the shop will open again.
If someone is wrongly put on non-active status, the shop owner will take the initiative. Less strenuous than having to constantly send messages yourself (that are not answered).
Then you can still give the answer that the statuses should not remain on 'ordered'. The status serves something, I hope?

As far as privacy is concerned: that is up to the user himself, what he or she shows via his or her profile. By creating an account you become part of a community. Anonymous accounts do not exist. That would be at odds with the basic principle of LD (of and for collectors). More something for the principle 'me alone and the rest can st...'.
By participating in a community it is normal that the presence must be able to be verified by other attendees.
That there no green or gray bolleke à la Skype needs to recover: ok. But as a fellow user you want to know whether the person behind an account is a one-hit wonder, or an eroded remnant (to keep the statistics high regarding the number of users).
What's wrong with seeing mister X was active on LD yesterday? Still a lot less privacy-sensitive than knowing that Miss Y has a nice and lucrative business, judging by the number of sales (valuations).
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Rene
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January 26, 2022 17:40
Don't close, just set it to 'not active'. Which you as a user can also set yourself.

Yes, that's what I meant Raoul62 

What is wrong to see that mister X was active on LD again yesterday?

I don't think every user would need that.
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Morits
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January 26, 2022 17:50
Raoul62 
Big brother is Not watching you!
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January 26, 2022 17:55
Rene 

With an indication 'Last use on dd/mm/yyyy' on someone's Profile you would be much wiser.

In terms of user privacy, that is not ideal..
. You don't have to show it on the screen either, then the privacy problem will be solved immediately. You just keep track of the last login (behind the scenes) and after x days the shop becomes inactive.
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Helv
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January 26, 2022 18:09
@morits I'm afraid you're wrong about that.

@rene Raoul62's proposal is not very unusual.
I suspect, however, that many retailers are not very active on LD, but have once put a whole bulk of stamps on it and only respond when an order comes. If I'm too pessimistic, I like to be contradicted. In that sense, your proposal could work better. I assume that if one is active, the counter is automatically reset.

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Helv
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January 26, 2022 18:12
user-1713548 that's what I mean. Your post came in a little late here.

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Morits
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  • January 26, 2022 19:48
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January 26, 2022 19:48
Helv 
I mean that it is undesirable if you are being watched somewhere, something with privacy and such...
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  • January 26, 2022 20:58
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January 26, 2022 20:58
As far as privacy is concerned: that is up to the user himself, what he or she shows via his or her profile. By creating an account you become part of a community. Anonymous accounts do not exist. That would be at odds with the basic principle of LD (of and for collectors). More something for the principle 'me alone and the rest can st...'.
Totally agree with Raoul62 . If privacy should weigh so heavily, you as the buyer should be given the option to cancel the order after X number of weeks. Even if it's just to prevent you from getting an invoice for something you weren't waiting for. Of course you can't afford this, which will only lead to unnecessary frustration on both sides.

Automatically deactivating a shop after a number of x weeks of inactivity does not seem to me to be an infringement of privacy.
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  • January 26, 2022 21:31
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January 26, 2022 21:31
RusCCCP  q: Automatically deactivating a shop after a number of x weeks of inactivity does not seem to me to be an invasion of privacy.
Unfortunately (a bit too short-sighted). A shop that does not sell/add (at the moment) is inactive (possibly open), they will then also become inactive by the same potential script.
Privacy is presumably certainly guaranteed in this (I am not a legal expert) provided that it falls under the automatic denominator systems management/performance/usage. (we are already 'followed' ..? badges already do that..)

If I log in or not : ip log is also there (static/dynamic/vpn/who's who?... a selection could only be made by username, but as Helv indicated q: just (behind the scenes) the last login at and after x days the shop becomes inactive. 1 e.g. input collection) does not look further than he/she is nose long..
I would approach it differently, and send a (yes unfortunately..) a mail notification OR a 'sticker' on top the shop banner (and so on).
To meet all the conditions is not easy, but a sticker warns new buyers to think twice... (sorry for the past
(I can keep going...) a bit of brainstorming is always possible...

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  • 207 messages
  • January 27, 2022 01:16
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January 27, 2022 01:16
Perhaps an all too simple solution: 

Give each account an active status of, for example, 1 year, after which the user must take action to keep the account active (again for 1  years). In case of no action by the user, the account (and any associated shop) will automatically be set to inactive.
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January 27, 2022 07:25
NB: Since a few days I have noticed that (sometimes) emails from LD and labels postnl end up in either your own spam box or in the webmail as spam.
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  • 46 messages
  • January 27, 2022 23:54
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January 27, 2022 23:54
A question linked to this topic is also whether I as a customer can cancel an open order myself. I don't see any possibility for that (but that could be just me of course...). Precisely in cases like this, it seems realistic to me that as a customer I can decide myself to cancel that order after - let's say - 2 weeks without a response (and additional emails). It bothers me that this keeps on being on my order list, but as I said, I don't see any possibility to throw it out. In any case, it seems to me that the right of a customer as a seller is defaulted in such a way. And there can also be other reasons why a customer wants to cancel something. So if it is possible, how do I do that? And if it's not possible: why isn't it adjusted so that not only the seller but also the customer can change the status of an order. The latter also applies to the 'paid' status. Several times I had already paid for more than a week and the status was still 'invoice sent'. Then I have to check again whether that is correct etc. etc.
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Helv
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January 28, 2022 00:13
Rene vergetenboek and I seem to have the same unanswered question.

How do you delete an order from a store that doesn't respond to either the order or the email?
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Rene
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January 28, 2022 08:59
The latter also applies to the status 'paid'. Several times I had already paid for more than a week and the status was still 'invoice sent'. Then I have to check again whether that is correct

We are updating "My Purchases". This already includes the option to indicate that you have paid. This is useful for the seller - then he can check his bank account - but also for yourself because then you no longer have to look for it.

V.w.b. in the event that a seller does not respond, we consider giving the buyer the opportunity to indicate this on the feedback form (which is also being updated). If you indicate there that the seller has not responded, you can cancel the order as a buyer. As a platform, we can then send a warning to the seller and also keep track of how often this occurs with the seller and then take action if necessary.


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  • 46 messages
  • January 28, 2022 19:14
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January 28, 2022 19:14
Thanks for the explanation and nice that it is being worked on. But the answer does imply that it is now not possible as a buyer to cancel an order. I do argue in favor of that possibility, and not only in the situation described above. After all, there can be more (good) reasons for wanting to cancel an order that has already been placed? You could put a time limit on it. So that a customer can change his mind until the invoice is received, for example.
But that is of course nuanced, I understand that. I was mainly concerned with the cases where sellers do not respond to anything. I think they should be removed anyway because this phenomenon is also bad for LastDodo as a whole, I think. Or take them out of the picture or do something else but in any case make sure that their items can no longer be ordered. If this happens to ten people, ten people will be irritated and it will cost ten people an enormous amount of time and effort. For example, I now have to adjust my entire search list + ordered items again because I have not received a response from several shops. And that will take me again tonight or tomorrow at least half an hour, but probably a full hour. Adding the time for mailing to those sellers and the original order and adjusting my lists, that together takes me half a day, without adding a single item to the collection.

So please take action!
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  • 6 messages
  • January 28, 2022 21:06
January 28, 2022 21:06
I think this is something for the owner or major administrator of this site everyone has their way of thinking here about my annoyance is too often I have an order that turns out not to be there anymore the seller can't find it anymore why I would not know and yes no response but yes that can also have many causes nobody says it the seller is dead given the average age that is on this   or there are other causes such as errors from internet suppliers that just close and much more other illness accident and yes the one that nobody talks about dementia unfortunately again in the elderly usually  there can be many causes  so that is a difficult thing for this platform i think  I wanted to say that about this but i have a problem i  want something make a print from the catalog eg the complete series of red knight as uncolored and the colored version how can I do that and is it possible without too much effort I'm not a computer person can use it know a little bit but  nothing more so say printing for dummies because page by page via print screen  would take me 24 hours I assume  because opening a thousand times and searching every time makes me crazy
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  • 72 messages
  • January 28, 2022 21:21
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January 28, 2022 21:21
something with period and commas. really I stop after the third sentence
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January 28, 2022 21:28
Me after the first. Unreadable.
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  • January 28, 2022 21:33
January 28, 2022 21:33
sorry has been heard of dislexion and people are ashamed of it for maybe more than 40 years. you also apparently forget that the expensive words you used make others stop even after 3 lines. you would be a good cabinet rutte 5 respond cost me so much trouble thank you ruscccp you don't know what you have achieved with that one stupid comment thank you very much 
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