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  • October 26, 2021 11:53
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October 26, 2021 11:53
have seen that Catawiki displays the feedback score of the last 12 months; Can't do this at Lastdodo either, because there 'still remains an (wrongly) negative score from years ago on my ;-)
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  • Catalogue administrator
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  • October 26, 2021 13:36
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October 26, 2021 13:36
I support this directly. I always think it's a shame when a store gets infected as a result of a customer who at that moment wants to play the difficult type (and maybe after that becomes an RTBF and then starts playing new 'games' with a new account). A 'blame' that doesn't drag you into the box, even after that the trace remains.

In a more detailed thread we already discussed the feedback and evaluations (remember 'Pinocchio' :)).< br>As a first step, I still prefer to base the % on the last x number of evaluations. Then, as a shop owner, you can get rid of a (whether or not unjustified) blame through hard work. If you only have 10 evaluations in 5 years as a shop: start to work! The fact that all feedback is shown, including that from 5 years ago, is not the real problem. Only the real curiosities dabble in it. It's mainly the fact that once you lose that (psychologically important) 100%, it's simply permanent. No way back. Just letting an account 'forget' and immediately starting from scratch with a new account offers a solution. But be honest: a normal person normally does not do such a thing.
Only those who are bullied, feel targeted or who have bad intentions will delete their account. Only the latter come back immediately. And really, don't we all want that?

In addition, I would like to make a case for an overview, open and exposed for every user, of the 'new' accounts that are being created. Progressing on a monthly basis: 'these are the new ones from the last 31 days ...'
The departures should also regularly be checked to see what the departures have been up to in the past few weeks on LD: account < 6 months, and only given 5 evaluations that all turn red ...  It's possible, yes. But then 5 shops have been added that may have been unjustly dragged through the mud. 5 shops that keep < Stay 100% on LD. Who can never get it 100% again.
It's not necessary for me. And I will not avoid the shops that do not have 100%, I first look at what is good. Because I do know that there is a good explanation for (hospitalization, fire, ...). But not everyone thinks that way.

Or LD should set up a committee where you, as a victim, can present an old red stain with the request to remove it. That in turn is not transparent, depending on the work of the gray matter of the brain, the moment, and the circumstances. One gone, one not gone, breeding ground for new endless discussions and quarrels, ... No, rather hard coded. Everyone is equal before the LD law.
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  • LastDodo Team
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  • October 26, 2021 14:21
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October 26, 2021 14:21
There has already been an extensive discussion about the feedback system.
My conclusion was that our current system has advantages and disadvantages, but the alternative of only looking at recent feedback also has the disadvantage that 1 negative feedback weighs very heavily.
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  • 36 messages
  • October 26, 2021 15:36
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October 26, 2021 15:36
Rene I don't really have a strong opinion about this, but one way to remedy this would be to possibly only count the last 100 reviews. Bad reviews from years ago are then removed if the shop in question continues to do good business and a recent bad review only has 1% influence on your score, which is not so bad at all.
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  • October 26, 2021 16:32
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October 26, 2021 16:32
No way back.
Yes. If every 1999 negative feedback is positive, the score is greater than 99.95% and is rounded up.
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  • October 26, 2021 16:51
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October 26, 2021 16:51
 Yes. If every 1999 negative feedback is positive, the score is greater than 99.95% and is rounded up.

Always makes people happy :-)
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October 26, 2021 17:01
By the way, I'm wrong. With 1 negative and 1999 positive, the score is exactly 99.95%.
You may need just 1 more to round up.
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October 26, 2021 17:16
Suppose I divide in the nougabollen by someone ... At my pace I then have to spend about 375 years on the penalty bench ...  That doesn't sound that positive after all, Tammo :)

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  • Catalogue manager
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October 27, 2021 08:05
 Bad reviews from years ago are then removed if the shop in question continues to do good business and a recent bad review only has 1% influence on your score, which is not so bad at all.

Then you would distinguish between sellers with low and high numbers of sales. There are sellers who get rid of that negative score within a month and others not after 10 years.

Perhaps a combination of time and quantity is a better option. But as a wise man once said: "Every advantage also has a disadvantage" and "Every disadvantage also has an advantage" :-)

We continue to search for an optimal feedback system.
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  • 1 message
  • October 27, 2021 11:00
October 27, 2021 11:00
a new customer must always be able to see how you treat your business and your books (display the condition) when selling, and then it is only fair if everything is kept tidy about the sales and how that went, have you 100 percent and you have one who nags and is not honest (a buyer) you do not immediately drop in your value because of that one, but be honest 100 percent is of course very nice but you can also be wrong as a seller that's not a disaster your intentions must be good and then you always stand for that 100 percent for yourself is also worth something. we just live in a world right now where things are not going so perfectly and that also reverberates to the comic book world.
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  • 66 messages
  • October 28, 2021 16:53
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October 28, 2021 16:53
If you've been treating your customers well for years, it can just stay that way.
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  • 961 messages
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January 01, 2022 11:11
Happy New Year, 
but what do you think of Catawiki's system?
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  • 66 messages
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January 01, 2022 11:16
Bad.
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  • Catalogue administrator
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  • January 01, 2022 11:57
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January 01, 2022 11:57
from the Catawiki system

I don't know, I don't have an account on Catawiki. That's a (hilarious yet harrowing) story in itself. Maybe I'll entertain you with it in the LastDodo cafe :)
Best wishes for 2022 too!
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January 01, 2022 12:13
Raoul62
It's nice to hear from me
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  • 33 messages
  • January 14, 2022 19:19
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January 14, 2022 19:19
Why can't a seller give feedback, a completely faulty system at the moment.
Wrongly received 3 negative feedbacks in a short time and you can't give anything back, just some comments that don't help you. High time for the seller to give feedback as is the case everywhere else.

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  • LastDodo Team
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January 14, 2022 22:08
Why can't a seller give feedback

betsie123  

The experiences on platforms with feedback from both sides are not always positive. You quickly get: "If you give me negative feedback, I'll give you that too".

That's why we didn't choose that. For the platform, it is most relevant that buyers can see what experiences other buyers have had with the respective seller.

Most buyers can weigh that well, by the way. A single negative feedback among many positive feedbacks really makes the average buyer look away.

And so you do indeed always have the opportunity to tell your side of the story, as you did in these cases.
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